Everything in one place — privacy, terms, refunds, subscriptions and cookies. Questions? Email soulologyapp@gmail.com.
Soulology ("we", "us", "our") is an AI-powered personal growth and self-discovery app operated from the United Kingdom. For the purposes of UK GDPR and the Data Protection Act 2018, Soulology is the data controller of the personal data described in this policy. Privacy questions: soulologyapp@gmail.com.
Account details (name, email, hashed password); questionnaire answers used to build your Soul Profile; subscription identifiers from Stripe; journal entries; reflection notes; Life Wheel check-ins; AI-generated profile and reflection content; friend connections; communication preferences; technical logs (IP, device, timestamps).
To deliver the service you signed up for (Soul Profile, sOL, journal, growth tasks, Life Wheel), process payments via Stripe, keep the platform secure, send transactional emails, and improve the product. We never sell or share personal data for advertising.
Stripe (payments), Resend (transactional email), Anthropic & OpenAI (AI interpretations, anonymised prompts only), MongoDB Atlas (storage). Each is bound by a data-processing agreement.
We keep your data as long as your account is active. On deletion we erase your data within 30 days, except where law requires retention (e.g. HMRC tax records, 7 years).
Under UK GDPR you have rights of access, rectification, erasure, restriction, portability, objection and complaint to the ICO. Email soulologyapp@gmail.com to exercise any of them.
Passwords hashed with bcrypt. HTTPS everywhere. Database encrypted at rest. Access restricted to a small operations team.
Soulology is for users aged 16+. We do not knowingly collect data from children.
Material changes notified in-app or by email at least 30 days in advance. Last updated 13 February 2026.
By creating an account or using Soulology you agree to these Terms. If you don't agree, please don't use the service.
You're responsible for the accuracy of your account details and for keeping your password secure. You must be 16 or older. One account per person.
Soulology uses your questionnaire responses and journal entries to generate a personalised Soul Profile and personal growth recommendations, powered by third-party AI models. Insights are guidance for self-reflection — not professional advice.
Soulology is for personal reflection and entertainment. It is not medical, psychological, legal, or financial advice. For health or mental-health concerns, consult a qualified professional.
Don't abuse the service, attempt to access other users' data, reverse-engineer the app, resell content, or use it for harassment. We may suspend accounts that breach this clause.
Premium is billed via Stripe on a recurring basis (monthly or yearly). See our Subscription Policy and Refund Policy.
All trademarks, logos and original content belong to Soulology. Your birth data and the readings generated for you are yours — we hold a licence only to render them for you inside the app.
To the maximum extent permitted by law, Soulology is provided 'as is'. We are not liable for indirect or consequential loss. Statutory consumer rights in the UK and EU are not affected.
You may delete your account at any time from inside the app. We may suspend or terminate accounts that breach these Terms.
These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts, subject to your statutory rights as a consumer.
If you are a UK or EU consumer you generally have 14 days to withdraw from a digital service contract. By starting to use Premium features immediately after purchase, you expressly waive that right for digital content delivered straight away — this is required by the Consumer Contracts Regulations 2013.
We don't usually refund partial billing periods. If you cancel a monthly subscription mid-month, you keep access until the period ends, then it stops renewing. Yearly subscriptions are refundable on a pro-rata basis if cancelled within 14 days of payment and you have not used Premium AI readings during that window.
Soulology no longer sells one-off credits; everything is included in your Premium subscription. Any historical one-off purchases remain valid for the original feature scope.
Email soulologyapp@gmail.com with your account email and the order reference (from your Stripe receipt). We respond within 5 working days and process approved refunds within 14 days to the original payment method.
If a charge is wrong, a feature you paid for didn't work, or you were billed after cancellation, we will refund the affected amount in full — no questions asked. This does not affect your statutory consumer rights.
Soulology Premium is sold as a £7.99 monthly or £69.99 annual auto-renewing subscription. Premium unlocks unlimited conversations with sOL, your Life Areas Wheel history, Patterns, Personality Evolution, Future-Self planning, premium reflections and more.
We use Stripe to process payments. Your card is charged at the start of each billing period. We accept all major credit and debit cards plus Apple Pay & Google Pay where supported.
Subscriptions renew automatically until cancelled. We send a reminder email 7 days before annual renewals.
Cancel any time from inside the app: Account → Manage subscription, or via this website's Account page. Cancellation takes effect at the end of the current billing period — you keep Premium until then. There is no penalty or termination fee.
You may upgrade from monthly to annual at any time — the new rate applies immediately, with a pro-rated credit for the unused monthly period. Downgrades take effect at the next renewal.
Where we offer a free trial, your card is authorised but not charged until the trial ends. Cancel before the trial ends to avoid being charged.
If a payment fails, Stripe retries up to 4 times over 14 days. We email you at each attempt. If all retries fail, your Premium access pauses but your account and data are retained.
We may change prices with at least 30 days' notice by email. New prices apply to renewals after the notice period — you can cancel any time before they take effect.
Currently subscriptions on Apple devices are purchased via this website (not via the iOS app) per App Store rules. The same account works across web, Android and iOS.
For data requests, complaints, or anything not covered above, we'll respond within 30 days.
✉ soulologyapp@gmail.com